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Today's Featured Biography
Steven Wolfe
STEVEN S. WOLFE, B.S.Ed., D.E.L.E.
Largo, FL – Cell: 727.735.5483 - [email protected]
SUMMARY:
A Bilingual (Spanish / English) Healthcare & IT Recruiting & Human Resources expert offering more than fifteen years of combined experience. Thirteen years of experience within IT recruiting and more than four years of experience within Healthcare recruiting, including travel nursing for Hospitals, Home Health, and Skilled Nursing / Long-Term Care, as well as travel rehab therapy for Long-Term Care & Skilled Nursing Facilities for Speech Language Pathologists, Physical Therapists, and Occupational Therapists. Roles have included international experience in Costa Rica as General Manager of Latin America managing a team of IT Recruiters, as well as state-side roles for more than fifteen combined years as National Recruitment Manager for Rehab Therapy, Senior Healthcare Recruiter for Nursing, IT Recruiter, Adjunct Spanish Instructor, Call Center Manager and IT Recruiting Trainer. Four years of experience telecommuting from home as an IT Recruiter.
EDUCATION:
Bachelor of Science in Spanish / Secondary Education, B.S.Ed., Millersville University of Pennsylvania, Millersville, PA. http://www.millersville.edu
Diploma de Español como Lengua Extranjera – Diploma of Spanish as a Foreign Language. D.E.L.E., Universidad de Salamanca - Salamanca, SPAIN. http://www.usal.es/web-usal/
TECHNICAL SKILLS:
MS Office (Word, Excel, Outlook, PowerPoint, Explorer); Lotus Notes; LinkedIn, Facebook, Pinterest, Twitter & other Social Media Networking; Boolean Search; HR and Recruiting Databases & Applicant Tracking Systems: PeopleClick, Sales Logix (SLX), Top Echelon (NIS), EZaccess, Sendouts Pro / Surge & TSS; Deep Internet Search and Data Mining.
EXPERIENCE:
Advantage RN, www.advantagern.com Clearwater, FL – Aug ’12 to Present
Senior Healthcare Recruiter – Travel Nursing
• Successfully source, recruit, and manage a team of up to 30 Registered Nurses who work as travelers onsite at various client hospitals, home health, hospice, long-term care, skilled nursing and other types of healthcare facilities nationwide.
• Nursing team currently includes ICU, ER, OR, Home Health, TELE, NICU & Case Management specialty areas.
• Total revenues earned by billing nurses for 2013 were $1.19 million.
• Interview and provide information to candidates on travel nursing and explain benefits & pay rates to inquiring Registered Nurses.
• Utilize SLX database to source and contact potential candidates through phone and e-mail.
• Maintain relationships via phone and e-mail correspondence with nurses, documenting contact in SLX, as well as completed tasks.
• Create, enter, update, and proofread applications in preparation for submission to specific hospital positions.
• Utilize SLX to search for positions with prospective and returning travelers.
• Submit RNs to current open positions across the United States.
• Collect and verify current RN references and other documents, including nursing licenses, certifications, credentials, and hospital specific requirements.
Reflectx Staffing Services / Maxim Healthcare, www.reflectxstaffing.com – Tampa, FL – Aug ’10 to Aug ‘12
National Recruitment Manager – Travel Rehab Therapy & Permanent Placement – Speech, Physical & Occupational Therapy
• Successfully managed the sourcing, recruitment, interviewing, and on-boarding hiring process of a team of traveling healthcare professionals nationwide, as well as permanent placement, for long-term care, skilled nursing, assisted living, home health, hospice, and hospitals including Speech Language Pathologists, Physical Therapists, and Occupational Therapists.
• Partnered with executive management, as well as Account Managers and client Hiring Managers, not only to gain a solid understanding of the skills and educational requirements of each position, but also to determine the qualities and attributes of a successful candidate for the specific teams.
• Conducted interviews of candidates to qualify them for presentation to Managers and negotiated contract rates and annual salaries with candidates.
• Maintained state-by-state licensing and compliance procedures for external candidates coming on board with Reflectx as traveling therapists, while monitoring the application, compliance (HIPAA, OSHA, etc.), and orientation process for each new traveling therapy employee.
Spanish Language Translation Consultant – Largo, FL – Jan ’10 to Aug ‘10
• Relocated back to Florida from Costa Rica in December of 2009 due to a family medical issue. Spent six months working as a Spanish Language Translation Consultant for two different clients until the position above was identified.
Arcus – Recognized as One of the “Best Places to Work in Pennsylvania,” – 6th Best in 2007 & 3rd Best in 2008 – Clearwater, FL; Harrisburg, PA; Hummelstown, PA; San Jose, Costa Rica – Jan ‘01 to Dec ‘09
SNAPSHOT OF ROLES WHILE AT ARCUS:
• General Manager of Latin America – IT Recruiting – Human Resources, Costa Rica, Jan ’09 to Dec ‘09
• IT Recruitment Training Facilitator, Hummelstown, PA & San Jose, Costa Rica, Oct ’08 to Dec ‘09
• Senior Bilingual IT Technical Recruiter – Clearwater, FL; Harrisburg, PA; Hummelstown, PA, Jan ’01 to Jan ‘09
Arcus, General Manager – IT Recruiting – Human Resources – Latin America, Costa Rica, Jan ’09 to Dec ‘09
• Relocated to Costa Rica as the General Manager of Latin America to open and manage a brand new IT Staffing Nearshore / Offshore Recruiting Call Center facility which offered RPO/BPO service: Arcus Soluciones.
• Successfully recruited, interviewed, hired, trained, and coached a staff of over thirty bilingual internal permanent employees in Costa Rica, including Recruiters, Recruiting and Sourcing Assistants, Account Managers, Business Development Managers, Data Entry Specialists, Linguists (Translators and Interpreters), Consultant Care Specialists, Internal Database Administrators, and IT Support Specialists. Documented and followed through with the entire on-boarding process for all new-hires from day one through the end of a fourteen-week training program, “The Apprentice Program,” listed below under “IT Recruitment Training Facilitator.”
• Major areas of IT recruitment included Healthcare Insurance for Blue Cross Blue Shield Association plans nationwide, as well as Comcast. Responded to numerous RFPs and RFQs, supplying a candidate pool to thirty-nine Blue Cross Blue Shield Plans nationwide, as well as Comcast and other IT and Telecommunications clients.
• Services included IT Permanent Placement, IT Staff Augmentation, Recruitment Process Outsourcing (RPO), and Business Process Outsourcing (BPO), and Nearshore/Offshore Testing & IT Support.
• Trained all new-hires in person and via teleconference on the company’s processes, policies, and procedures, as well as the company’s internal candidate database (Sendouts Pro), LinkedIn, Social Media Networking such as Facebook, ZoomInfo, Spoke, and usage of candidate resume job boards, including Monster, DICE, Careerbulider, Yahoo Jobs, Craigslist, as well as Costa Rican job boards.
• Created a metrics-based reporting system for all Sourcers and Recruiters to track daily, weekly, monthly, and quarterly metrics. Reviewed those metrics with each employee in one-on-one sessions, coached, and monitored progress to ensure increased success in the ratio of “time to fill.”
• On a daily basis, assigned Sourcers and Recruiters with requisitions on which to work, constantly monitoring progress to determine if penetration on each requisition was sufficient, as well as performed quality checks on each candidate which was sourced and qualified to determine when and if an employee should be moved to another open requisition.
• Attended the largest job fair in the history of Costa Rica, at which over 7,000 candidates attended in a three-day period. Devised a “quick-qualify” method to pre-screen 900 qualified candidates, of which 58 were interviewed, and 18 were hired in May of 2009.
Arcus, IT Recruitment Training Facilitator, Hummelstown, PA – USA & San Jose, Costa Rica, Oct ’08 to Dec ‘09
• Architected and administered a fourteen-week training curriculum, “The Apprentice Program,” to recruit, hire, and train new Sourcers and Recruiters in the both the United States and Costa Rica.
• Performed intensive internal interviews with executive management, VPs, Directors, Managers, Account Managers, Recruiters, and Sourcers to ensure that the curriculum would encompass the scope of the company’s business model and recruiting life cycle for training purposes.
• Implemented the same curriculum as a New-Hire Training program within Human Resources for all New-Hires in Hummelstown, PA and in Costa Rica as the General Manager, listed above.
• Developed course level outcomes, objectives, and curriculum. Generated an understanding of program level objectives, instructional model, and positioning for the company’s target employees, including Sourcers, Recruiters, Account Managers, and Business Development Managers.
• Created Course Scope and Sequence, Course Planner, and Media Planner documents, utilizing both MS Word and MS PowerPoint. Escalated complex operating issues and requests to gain cooperation at levels of executive management.
• Ensured that the media aspects of the course were consistent with the learning outcomes and learning needs for online and in-person training.
Arcus, Senior Bilingual IT Technical Recruiter – Harrisburg, PA; Hummelstown, PA & Clearwater, FL, Jan ’01 to Jan ‘09
• Successfully performed technical recruiting onsite and via telecommuting from home of permanent and contract IT candidates in Pennsylvania and Florida for clients’ staffing needs nationwide within the field of Information Technology in Mainframe, Midrange, PC / Client Server, Networking, and Web-based / Internet technologies. Open requirements were a mix of contract, full-time / permanent, and temp-to-perm.
• Traveled to and recruited on-site for major key account clients within the telecommunications and IT arena, including Comcast & Independence Blue Cross, Philadelphia, PA; The Blue Cross / Blue Shield Association, Chicago, IL; LG&E (Louisville Gas & Electric), Louisville, KY; Footlocker (formerly The Venator Group and The Woolworth Corporation), Camp Hill, PA; First USA / BankOne, Wilmington, DE.
• Partnered with executive management, as well as external Account Managers, Business Development Managers and client Hiring Managers, not only to gain a solid understanding of the skills and educational requirements of each position, but also to determine the qualities and attributes of a successful candidate for the specific teams.
• Conducted face-to-face and phone interviews of candidates to qualify them for presentation to Managers, Account Managers and clients.
• Negotiated contract rates and annual salaries with candidates, “source company” contacts, and Account Managers.
• Provided Account Managers with job order leads. Sourced candidates from the referrals, “source companies,” Internet, and company databases. Explored new candidate resources from the Internet and shared them with fellow-recruiters.
• Entered, updated, and maintained candidate profiles into company databases. Reformatted candidates’ resumes for presentation to Account Managers and prospective employers. Evaluated candidates’ professional references via telephone. Attended numerous Career Fairs and Open House functions.
St. Petersburg College, Foreign Language Department/Lifelong Learning Department, St. Petersburg, FL, Sep ’05 to May ‘07
Adjunct Instructor of Spanish – Part-time / Evenings & Weekends
• Taught Conversational Spanish I, II, & III, as well as Survival Spanish for Travelers in the evening to adults within the College’s Continuing Education Department.
KENDA (Formerly Wolf Advisory International, listed below) – Tampa, FL & Harrisburg, PA, Jun ’97 to Jan ‘01
IT Recruiter.
• Relocated from PA to FL in January 2000 with KENDA to their Tampa office.
• Performed technical recruiting of permanent and contract IT candidates in both Pennsylvania and Florida within the field of Information Technology in Mainframe, Midrange, PC / Client Server, Networking, and Web-based / Internet technologies. Traveled to and recruited on-site for major key account clients including Chase Manhattan Mortgage, Tampa, FL; Raymond James Financial, St. Petersburg, FL; and PricewaterhouseCoopers, Tampa, FL.
Harrisburg Area Community College (Lebanon Campus), Foreign Language / Continuing Education Department, Lebanon, PA, Mar ’95 to May ’95 & Sep ’97 to Dec ‘97
Adjunct Instructor of Spanish – Part-time / Evenings & Weekends
• Taught two different introductory Spanish Language and Culture courses to adults within the college’s Foreign Language Continuing Education Department. Part-time, evenings.
• Chaperoned a group of 20 students to Madrid and Torremolinos, Spain for 10 days.
Wolf Advisory International (Sold to “KENDA,” listed above. Please realize that “Wolf” is not related to “Wolfe,” my last name) - Tampa, FL & Lancaster, PA, May ’96 to Jun ‘97
Candidate Specialist / IT Recruitment.
• Performed technical recruiting of permanent and contract IT candidates for clients’ staffing needs throughout the Middle Atlantic States within the field of Information Technology and / or Telecommunications in Mainframe, Midrange, PC / Client Server, Networking, and Web-based / Internet technologies.
• Open requirements were a mix of contract, full-time / permanent, temp-to-perm, and right-to-hire.
• Conducted face-to-face and phone interviews of candidates to qualify them for presentation to Managers, Account Managers and clients.
• Sourced candidates from the referrals, “source companies,” Internet, and company databases and explored new candidate resources from the Internet, sharing them with fellow-recruiters.
• Entered, updated, and maintained candidate profiles into company databases. Reformatted candidates’ resumes for presentation to prospective employers. Evaluated candidates’ professional references via telephone. Attended numerous Career Fairs and Open House functions.
IMM (Inter-Media Marketing) – Lancaster & York, PA, Oct ‘91 to May ‘96
Facility Manager, HR Recruiter, Outbound Educator – Trainer, Bilingual Insurance Agent, Marketing Sales Manager.
• Recruited, hired, trained, managed, and coached a team of sixty-five employees in a brand new Life, Accident & Health Insurance and Credit Card Marketing call center facility in York, PA. Supervised the day-to-day operations for multiple shifts (day, evening, third) of a telemarketing call center with annual call volume of 120,000+ calling hours. Directed a staff of 3 supervisors and 65 operators. Utilized Telesystems Predictive Dialing and Unison Davox dialing systems as well as an Aspect ACD.
• Clients included Veterans Life Insurance, CUNA Mutual Insurance Society, National Home Life Insurance, MBNA and First USA Bank. Developed a two-week training curriculum for all prospective TSR (Telemarketing Sales Representative) new-hires in the area of sales and marketing. Developed a six-week training curriculum to educate internal employees on the PA Licensing Process for Life and Accident & Health agents in order that they would be prepared to take the PA Agent’s Exam in Harrisburg, PA.
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