|
Today's Featured Biography
Steven Wolfe
S T E V E N S C O T T W O L F E, B.S.Ed., D.E.L.E.
1220 Capital Street – Harrisburg, PA 17102-2032 Phone: 717-645-9150 E-mail: [email protected]
SYNOPSIS:
More than twelve combined years of experience within Recruiting. Ten years within IT staffing, as well as two years within HR for Insurance, Sales, Marketing, and Financial industries. Managed up to sixty-five Sales and Marketing Representatives at one time. Bilingual in English & Spanish. Well-versed in recruiting all levels and types of candidates including both contract and permanent. Nine years of experience specializing in Internet Recruiting and Data Mining. More than five years of telecommuting recruiting experience. Trained, educated, and managed over two thousand people over the course of the past fourteen years within IT and HR Recruiting, Credit Card Marketing, Foreign Language Education, Insurance Sales, and New-Hire Training environments. Articulate and professional. Multitask- and detail-oriented. Organized. A leader and team player offering determination and vision. Open to permanent and contract positions involving extensive travel. U.S. citizen holding a valid passport.
RECRUITING EXPERIENCE OVERVIEW:
Technical Recruiter – Information Technology May ’96 to Present
For specific responsibilities, see bulleted items on page two.
ARCUS – Clearwater, FL & Phil’a. / Harrisburg, PA www.arcus.net Jan ‘01 to Feb ’05 & Jul ’07 to Present
Senior IT Technical Recruiter / Internet Specialist. Corporate office: Harrisburg, PA. Client locations: Nationwide, but primarily in PA, NJ, DE, MD, FL and CA. Formerly StaffMasters USA, the company changed its name to ARCUS in October 2002. Was recruited in December 2000 by the Owner & President and hired in January 2001. Performed the duties of Senior Internet Recruiter, and traveled to client sites in Harrisburg, Exton, and Philadelphia, PA, and Tampa Bay, FL.
CIBER – Tampa & Fort Lauderdale, FL http://www.ciber.com Mar ‘07 to Jun ‘07
Senior IT Recruiter. Corporate office: Greenwood Village, CO. Recruit IT consultancy professionals within the field of Information Technology for the company’s South Florida Region clients. (See teaching experience.)
RAYMOND JAMES FINANCIAL – St. Petersburg, FL www.rjf.com Jun ’05 – Jul ‘05
Senior IT Recruiter. Corporate office: St. Petersburg, FL. Locations: Worldwide. Performed the
function of Senior IT Contract Recruiter on site at the Corporate Headquarters. Identified, qualified, and
interviewed candidates within all areas of IT for the company. Returned to teaching Spanish at the high
school level from August 2005 through May 2006 and still teach at the community college level in the evening.
KENDA–Tampa, FL & Harrisburg, Camp Hill, & Wayne, PA www.kenda.com Jul ’98 to Jan ‘01
Senior Global IT Recruiter. Corporate office: Salem, NH. Client locations: Worldwide. After relocating from the KENDA–Harrisburg branch to the KENDA–Tampa branch in 2000, the Tampa branch closed. Wolf Advisory, listed below, originally owned these branches of KENDA until 1996 when they were sold to Arcus Data Security, and became Arcus Staffing Resources. Arcus Staffing Resources was later bought by Iron Mountain in 1997, and was sold to KENDA in 1998. There is no relationship between Arcus Data Security / Arcus Staffing Resources and ARCUS listed above.
MGA – Clearwater, FL & Lancaster, PA www.mgatechnologies.com Jul ’97 to Jun ’98
Technical Recruiter. Corporate office: Clearwater, FL. Client locations: PA, MD, and FL. After working for MGA Technologies for eleven months in Lancaster, the company dissolved its physical office in PA. Was recruited by and returned to work as a Technical Recruiter for Wolf Advisory, which at that time was owned by Arcus Staffing Resources, and later became KENDA.
Wolf Advisory International, Ltd. / Arcus Staffing Resources May ’96 to Jun ‘97
Tampa, FL & Lancaster / Wayne, PA
Candidate Specialist. Corporate office: Lancaster, PA. Client locations: Nationwide. Arcus Data Security bought Wolf Advisory in 1996 and the company’s name changed to Arcus Staffing Resources. The company was later sold to Iron Mountain. Shortly after the second buy-out, was recruited by MGA of Clearwater, FL to work in their newly established office in Lancaster, PA.
RESPONSIBILITIES:
• For all six companies listed above, performed technical recruiting on-site and via telecommuting for clients’ staffing needs within the field of Information Technology and / or Telecommunications in Mainframe, Midrange, PC / Client Server, Networking, and Web-based / Internet technologies. Open requirements have been an even mix of contract, full-time / permanent, temp-to-perm, and right-to-hire.
• Conducted face-to-face and phone interviews of candidates to qualify them for presentation to Managers, Account Managers and clients.
• Negotiated contract rates and annual salaries with candidates, “source company” contacts, and Account Managers.
• Traveled to and recruited on-site for clients including Independence Blue Cross, Philadelphia, PA; Chase Manhattan Mortgage, Tampa, FL; LG&E (Louisville Gas & Electric), Louisville, KY; Footlocker (formerly The Venator Group and The Woolworth Corporation), Camp Hill, PA; Raymond James Financial, St. Petersburg, FL; First USA / BankOne, Wilmington, DE; and PricewaterhouseCoopers, Tampa, FL.
• Sourced candidates from the referrals, “source companies,” Internet, and company databases.
• Explored new candidate resources from the Internet and shared them with fellow-recruiters.
• Entered, updated, and maintained candidate profiles into company databases.
• Reformatted candidates’ resumes for presentation to prospective employers.
• Evaluated candidates’ professional references via telephone.
• Provided Account Managers with job order leads.
• Devised a “new-hire” orientation strategy to train recruiters in Arcus Staffing Resources’ NYC office.
• Attended numerous Career Fairs and Open House functions in Lancaster, Harrisburg, Camp Hill, & Philadelphia, PA, Louisville, KY, and Tampa, FL to meet, qualify, and interview potential candidates.
HR Recruiter, Outbound Educator – Trainer, Oct ‘91 to May ‘96
Bilingual Insurance Agent, Sales Manager, & Acting Facility Manager
IMM (Inter-Media Marketing) – Lancaster & York, PA http://www.imminc.com
• Hired initially as a Bilingual CSR & TSR in the company’s Lancaster, PA facility while attending Millersville University of PA. Was promoted to HR Recruiter and Outbound Educator – Trainer of the CSR & TSR Department in May 1994 and transferred to the company’s York, PA facility. Was promoted to Sales Manager in November 1994 and performed HR Recruiting and Training simultaneously. Prior to leaving IMM to work for Wolf Advisory International, was promoted to Acting Facility Manager.
• Recruited, trained, coached, and managed a team of sixty-five employees in a brand new Life, Accident & Health Insurance and Credit Card marketing call center facility in York, PA. Credit Card clients included MBNA and First USA Bank.
• Interviewed and hired all prospective marketing and customer service representatives.
• Conducted all new-hire and cross training.
• Held daily, weekly, and monthly staff meetings with Team Leads, Quality Assurance Monitors, other Team Managers, and Verifiers.
• Determined daily staffing needs by “man-hours” through analysis of the number of client leads that needed to be penetrated each week. Posted and revised scheduling, as needed.
• Maintained and updated the Auto dialer load / feed scheduling process.
• Analyzed hourly and daily statistics to enhance “sales per hour,” “sales per rep,” and “sales per call-campaign.”
• Maintained hourly metrics on team sales and performance and delivered these reports to upper-management on a daily basis.
• Performed quality assurance monitoring and coaching of telemarketing sales and customer service representatives. Ensured that all CSR and TSR scripts were adhered to. Coached those CSRs and TSRs whose call evaluations were below standards.
BILINGUAL CO-OP EXPERIENCE:
Bilingual Interviewer http://www.gallup.com May ‘90 to Dec ‘90
(Cooperative Education Internship – Millersville University)
Princeton Survey Research Center / The Gallup Poll – Princeton, NJ
• Conducted face-to-face interviews pertaining to various subjects for The Gallup Poll in both English and Spanish while attending Millersville University of PA as a full-time student. Earned three undergraduate credits in hispano-sociopsychology through this experience.
Bilingual Home-School Liaison http://www.migranted.state.pa.us May ‘86 to Sept ‘86
(Cooperative Education Internship – Millersville University)
Pennsylvania Department of Migrant Education – Millersville & Harrisburg, PA
• Identified the need for and created the position of Bilingual Home-School Liaison to assess the educational needs of Spanish-speaking children of Hispanic migrant workers through home visits in Lancaster County, PA for an intensive English immersion summer school enrichment program. Served as interviewer, translator, and interpreter for the Department. Earned three undergraduate credits in Spanish through this experience.
TEACHING EXPERIENCE:
Adjunct Instructor of Spanish (Part-time, Evenings) http://www.spcollege.edu Sep ’05 to Present
St. Petersburg College, St. Petersburg, FL
• Teach Conversational Spanish I, II, & III, as well as Survival Spanish for Travelers in the evening to adults within the College’s Continuing Education Department.
Teacher of Spanish July ‘05 to May ‘06
Northeast High School, St. Petersburg, FL http://www.northeast-hs.pinellas.k12.fl.us/
• Taught Spanish I to grades 9, 10, 11 and 12.
Teacher of Spanish (Long-Term Substitute) Feb 2005 to May 2005
Tyrone Middle School, St. Petersburg, FL http://www.pinellas.k12.fl.us
• Taught Spanish I and Spanish II at Tyrone Middle School to grades seven and eight from April 4th, 2005 to May 17th, 2005 as a long-term substitute teacher, as well as substitute taught Spanish, French, and Language Arts in other middle and high schools in the district from February 2005 to May 2005.
Adjunct Instructor of Spanish Mar ‘95 to May ‘95 & Sep ‘97 to Dec ‘97
HACC (Harrisburg Area Community College); Lebanon, PA http://www.hacc.edu
• Taught two different introductory Spanish Language and Culture courses to adults within the college’s Foreign Language Continuing Education Department. Part-time, evenings.
Teacher of Spanish (Substitute, On-Call, Per Diem) http://www.pde.state.pa.us Sep ‘93 to Jun ‘95
School Districts of Pennsylvania: Mechanicsburg, West Shore, Middletown, & Northern Lebanon.
• Taught Spanish and French Language courses during the day to grades six through twelve within four different school districts while working at Inter-Media Marketing in the evenings.
Student Teacher of Spanish http://www.lancaster.k12.pa.us Jan ‘92 to May ‘92
Reynolds Junior High School – Lancaster, PA
• Taught six Spanish Language and Culture courses daily to 140 inner-city, middle school students in grades seven, eight, and nine while working evenings and every weekend at Inter-Media Marketing.
TECHNICAL SKILLS & ABILITIES:
MS Office (Word, Excel, Outlook, PowerPoint), MS Internet Explorer, HR / Recruiting Databases (PeopleClick, Top Echelon (NIS), EZaccess, Sendouts Pro, ProHire, TeleMagic, J.O.S., VurvExpress, HireDesk, Adapt), Internet Recruiting, Data Mining
RECRUITING / TRAINING SEMINARS:
Computers: Systems, Terms and Acronyms – developed by M. Susan Hodges of SemCo Enterprises, Inc.;
Winter Park, FL – instructed by Bernadette Givens, held in Wayne, PA, 1999.
Dee Dee Ricks Internet Research Training Seminar for Recruiters held in Walnut Creek, CA, 1998.
LICENSES:
Pennsylvania Licensed Insurance Agent in both Life and Accident & Health. 1992.
Pennsylvania Teacher Certification: PA Instructional I. 1992.
EDUCATION:
Diploma de Espanol como Lengua Extranjera – D.E.L.E. http://www.dele.org Universidad de Salamanca - Salamanca, SPAIN. http://www.usal.es/web-usal/ July 1993.
Bachelor of Science in Spanish / Secondary Education – B.S.Ed. - Millersville University of Pennsylvania - Millersville, PA. http://muweb.millersville.edu May 1992. Spanish / Secondary Education major. French minor.
Spanish Secondary Education Teacher Program. Pennsylvania Teacher Certification: PA Instructional I. Successful completion: May 1992.
VIEW ALL BIOGRAPHIES
|
Indicates an included photo
